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Returns & Refunds

Because DUROD ships internationally, we do not accept returns for a change of mind.

Defective, damaged or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us at cdl8285@gmail.com within 14 days of delivery with your order number and photos. We will arrange a replacement or a full refund, and DUROD covers the return shipping cost.

Made-to-order items
EP-B100 double bass endpins are built to order and cannot be returned unless they are defective.

Refunds
Approved refunds are issued to your original payment method. Your bank or card company may take a few days to post the refund.